• Friendly, professional and dedicated to providing excellent service!...

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  • Our people, just like our Inns, are all individual and their personalities shine through

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Our People

The Swans’ Team

From the moment you check in at reception, one thing is clear – The Swans’ Team are genuinely happy to meet you! As a family-owned business we pride ourselves on creating a friendly, pleasant atmosphere for our staff, which translates into a wonderful experience for our guests too.

We are professional and well-trained, but always approachable. Our team support and encourage each other and this helps us to deliver the best possible service at all times.

On behalf of the whole team, we look forward to welcoming you and showing you what makes our hotel such a special place.

A message from Ed Wallbank, our General Manager

“The Swan Hotel became part of The Coaching Inn Group family in June 2018 and we are proud to have joined this unique family of historic coaching inn’s located around the UK.

We strive to deliver high standards within the comfort of the hotel, combining 18th Century charm with 21st Century facilities and accommodation. Whether you’re joining us for a morning cup of coffee or weekend away for a special occasion, we’ll ensure you are always our priority and you leave with a lasting impression.

On behalf of the rest of team, we look forward to welcoming you in near future.”

A message from Lee Melton, our Head of People for The Coaching Inn Group

“The Coaching Inn Group is proud to invest in its people, which I’ve been fortunate to have been a part of myself. I began my career with the group as a part-time bar person, then with support and excellent training, I moved through the ranks up to General Manager level. Now I’m lucky enough to be able to help others through their own journey and over the past two years alone, we have put over 120 people though apprenticeships and qualified training courses. There are also a variety of management training courses and bespoke training for everything from wine to cocktail making. We are always keen to speak to anyone looking to join this industry – you can find out more by visiting our careers site.

A message from Dave Simms, our Executive Head Chef for The Coaching Inn Group

Our talented brigade of Chef’s here at The Swan are totally dedicated in their quest to produce the finest dining experiences to you, our guests, whether it be a slice of cake with our fantastic coffee or a fabulous evening meal. You can rest assured that the team will be working incredibly hard to produce the finest dishes, using the best possible ingredients.

Here at the Coaching Inn Group we recognise this passion and true dedication to their chosen career and wanted to help our chef’s harness this. That is why we have recently launched our very own Chef Academy!

This Academy will help us to continue to support the development of our Kitchen teams at all levels. I have already been blown away by the current group of aspirant chef’s, these guys are going to make fine future Head Chefs of our Coaching Inn’s indeed!!!

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